Refund & Cancellation Policy

At Horiziq, we aim to provide high-quality mock tests, analytics, and learning insights to help you succeed in your NISM exams and other competitive Exams.

We encourage users to explore our free features and trial before purchasing any paid plan to ensure the platform meets their expectations.

We strongly recommend that all users: try available free mock tests and explore the platform interface and analytics before making a purchase decision.

This ensures you make an informed choice.

This policy applies to all paid subscriptions, one-time exam pack purchases, and add-on features offered through the HorizIQ platform (horiziq.com). It covers exam preparation content, mock tests, question banks, and Readiness Score reports.

You may cancel your subscription at any time from your account settings. Upon cancellation: your access will remain active until the end of the current billing period. No further charges will be made after cancellation. Unused days in a billing cycle are not refunded unless the cancellation qualifies under Section 3.

Since we do not have a recurring subscription plan, it is all one-time for a 30-day subscription. Once your 30-day period is over, you can repurchase the plan.

All data, including the subscription plan, will be deleted immediately once the user deletes their account from the platform, and they will no longer be able to access their data or the associated plan.

We offer refunds under limited conditions:

Eligible for Refund (if applicable): duplicate payment made due to a technical error; payment deducted but service not activated; technical issue from our side preventing access to paid features.

The following are not eligible for refund: change of mind after purchase; lack of usage or partial usage of the platform; failure to clear the exam; misunderstanding of features already described on the website; delay in preparation or personal reasons.

Refund requests must be raised within 48 hours of purchase. Requests made after this period may not be considered.

To request a refund, please contact us with: your registered email ID, payment details (transaction ID, date), and reason for refund request.

Email: help@horiziq.com

Our team will review your request within 2–5 working days.

Approved refunds will be processed to the original payment method. It may take 5–10 business days for the amount to reflect, depending on your bank or payment provider.

Free trial accounts are not eligible for refunds as no payment is collected. Upgrading from a free trial to a paid plan is governed by Sections 6 and 7 above from the date of first charge.

HoriziQ reserves the right to amend this policy at any time. Significant changes will be communicated via email to registered users at least 7 days in advance. Continued use of the platform after the effective date constitutes acceptance of the revised policy.

For refund requests or cancellation assistance, reach out through any of the following:

Email: help@horiziq.com

Any dispute arising out of or in connection with this Refund & Cancellation Policy shall be referred to a Sole Arbitrator and resolved under the Arbitration and Conciliation Act, 1996. Arbitration proceedings shall be conducted in English or Hindi, with the seat of arbitration in Dehradun, Uttarakhand, India. In the absence of mutual agreement on language, proceedings shall be conducted in English. The Arbitrator’s decision shall be final and binding.

This policy shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand, India.